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Shipping | Refunds

Returns 
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

To be eligible for a return, your products must be unopened, unused or unworn and have packaging or tags intact. Products must be in the same condition that you received it.  

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 


There are certain situations where only partial refunds are granted (if applicable) 
- Any item not in its original condition is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 14 days after delivery 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@lamouradult.com.au or 07 5564 8599.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 

We only offer exchanges for LINGERIE & COSTUME items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@lamouradult.com.au and send your item to L'Amour Lingerie & Adult Products, 6/175 Currumburra Road, Gold Coast, QLD, 4214, Australia. 

Shipping 
To return your product, you should mail your product to L'Amour Adult & Lingerie Products, 6/175 Currumburra Road, Gold Coast, QLD, 4214, Australia 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.